Virtual Teams

by Angela Gallogly

Vice President of USA Operations, Advanced Team Concepts

http://www.atctraining.com/

I've been spending a lot of time in the world of virtual team building. Lately, my team is spread out, my customers are busy and travel budgets are tight. This has resulted in a serious reduction in face time.

This isn't a bad circumstance. It just means that we have to work a little differently to stay connected. As I look around my office, I have to smile to myself as I examine the evidence of my own approach. There are three humming computers, phones, speakers, microphones and webcams, all leaving a trail of wires and power cords. This is great equipment. I just need to make sure it doesn't trip me up, both literally and figuratively.

For me, it's important to remember:

• To communicate differently in a virtual environment. Unless I'm on a video conference, my team can't see my body language, a huge piece of the conversation puzzle. I've got to ramp up the use of words and tone to communicate well.


• To keep information and projects visible. Text-only communication can be limiting so I try to keep team calendars and project timelines available. Graphics can also compliment the message.


• To use these tools wisely. For example, hosting a webinar is a fantastic way to train, whiteboard ideas, and share documents, but you need to feel comfortable with the tools you're using. I work hard to understand tool functionality, and I practice with it until I'm comfortable.


• To never forget the need for personal connection. If I have the ability to meet a team member or customer in person, I try to do it. If it isn't possible, I have to find other ways to build the relationship. Photos and video conferencing can help, but I have to be prepared to work harder and longer to build trust and relationship in the virtual world.